Refund Policy

Email support@cretask.com from the address on the account, or from any address if you tell us which account you mean. One line is enough. There is no form and no retention interview.

We process the refund within two business days of reading your email. The money reaches you on your payment provider's schedule, which is usually three to ten business days after that.

A subscription bought inside the iOS app is billed by Apple, and Apple handles those refunds directly. Request one at reportaproblem.apple.com, or from Settings on your device under your Apple Account, Subscriptions.

We cannot refund an Apple payment ourselves because we never receive it. If Apple declines a request that our own 14-day rule would have covered, email support@cretask.com and we will make it right another way.

A refunded subscription ends when the refund is processed, and the workspace drops to the free plan. Nothing you created is deleted: every task, project and plan is still there, and paid features come back if you subscribe again later.

Cancelling on its own is different from a refund. Cancelling stops the next renewal and leaves you on the paid plan until the period you already paid for runs out. You can cancel at any time from Settings, Billing.

Outside the 14-day window we do not offer partial refunds for unused time on a subscription. Cancel instead and you keep the paid plan until the period ends.

If something went genuinely wrong — you were charged twice, a renewal you had already cancelled went through, the service was unusable — write to support@cretask.com whenever it happened. Those are our mistakes and the window does not apply to them.